Cancellation & Refund Policy

1. Cancelling Your Booking

If you wish to cancel a booking, please contact us as soon as possible using the contact details at the bottom of this page.

The sooner we are notified, the easier it is for us to cancel delivery, release the equipment for another customer and process any refund that may be due.

2. Your Statutory Cancellation Rights

If you book our service online, you may have a statutory right to cancel your contract within 14 days, depending on the nature and timing of the service.

Where a statutory cancellation right applies, you do not need to give a reason for cancelling.

Nothing in this policy is intended to remove or reduce any cancellation or refund rights you have under Irish consumer law.

3. Cancellations Before Delivery

If you cancel before your boxes and equipment have been delivered, we will assess your cancellation in line with your statutory rights and the circumstances of the booking.

Where a refund is due, we will normally return the relevant amount using the same payment method used for the original transaction, unless another method is agreed.

4. Cancellations After Delivery

If the rental service has already started and equipment has been delivered, the position may differ depending on the circumstances and your statutory rights.

Where legally permitted, we may deduct a reasonable amount for any part of the service already supplied before cancellation.

5. Changes to Your Booking

If you need to change your delivery date, rental period or package, please contact us as soon as possible.

Changes are subject to availability and may result in a change to the price of your booking.

We will explain any additional charge or refund before confirming a change.

6. Rental Extensions

If you need to keep the boxes longer than originally booked, please contact us before the scheduled collection date.

Rental extensions are subject to availability and may involve an additional charge.

An extension is not confirmed until we have agreed it with you.

7. If We Cancel Your Booking

In the unlikely event that we are unable to fulfil your booking, we will contact you as soon as reasonably possible.

Where appropriate, we may offer:

• An alternative delivery date.
• An alternative package where suitable.
• A refund of any amount due.

If we cannot provide the agreed service and no suitable alternative is accepted, any refund required by law will be processed.

8. Refund Processing

Where a refund is due, we will process it as soon as reasonably possible.

The time taken for funds to appear in your account can depend on the payment provider, bank or card issuer.

Refunds will normally be made to the original payment method unless otherwise agreed.

9. Failed Delivery or Incorrect Address

Customers are responsible for providing accurate delivery and contact details.

If delivery cannot be completed because the address is incorrect, access is unavailable, or nobody is available where required, please contact us so that another arrangement can be discussed.

Where an additional delivery is required because of circumstances within the customer’s control, a reasonable additional charge may apply.

10. Failed Collection

At the end of the rental period, the boxes and trolley must be available for collection.

If collection cannot take place because equipment is unavailable or access cannot reasonably be obtained, another collection may need to be arranged.

Reasonable additional rental or collection charges may apply where the delay is caused by circumstances within the customer’s control.

11. Damaged or Missing Equipment

Refunds relating to a booking do not remove responsibility for equipment that is lost, missing or damaged beyond reasonable wear and tear while in the customer’s possession.

Any separate charge for damaged or missing equipment will be handled in accordance with our Terms & Conditions and based on the reasonable replacement or repair cost.

12. Problems With the Service

If something goes wrong with your rental, delivery or collection, please contact us as soon as possible so we can try to resolve the issue.

Where the service is not supplied as agreed, you may have statutory rights to remedies, including a refund in appropriate circumstances.

13. Fair Treatment

We aim to handle cancellations, refunds and booking changes fairly and transparently.

We will not apply a term or charge in a way that unfairly removes or limits your statutory consumer rights.

14. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time.

The policy that applies to your booking will normally be the version in effect when your order was placed, unless a change is required by law.