Privacy Policy

1. Who We Are

Moving Box Rental provides reusable plastic moving box and trolley rental services in Ireland.

For data protection purposes, Moving Box Rental is the data controller responsible for the personal information described in this Privacy Policy.

Our current service areas include Dublin, Kildare and Laois.

2. Information We Collect

When you place an order, contact us or use our website, we may collect information including:

• Your first and last name.
• Your email address.
• Your phone number.
• Your billing and delivery address.
• Your town, city, county and Eircode.
• Your selected moving box package.
• Your selected rental period.
• Your requested delivery date.
• Details relating to delivery, collection and your order.
• Messages or information you provide when contacting us.
• Technical website information such as IP address, browser type and device information where this is collected by our website or service providers.

3. How We Use Your Information

We may use your personal information to:

• Process and manage your rental order.
• Arrange delivery and collection of moving boxes and equipment.
• Contact you about your booking.
• Confirm delivery or collection details.
• Process payments and refunds.
• Respond to questions, complaints or support requests.
• Maintain financial and business records.
• Prevent fraud, misuse or security incidents.
• Improve our website and customer experience.
• Meet our legal and regulatory obligations.

4. Our Lawful Bases for Using Personal Data

Under data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

• Contract: where processing is necessary to take your order, provide your rental service, deliver equipment or arrange collection.
• Legal obligation: where we must keep or use information to comply with tax, accounting or other legal requirements.
• Legitimate interests: where reasonably necessary to operate, protect and improve our business, provided those interests do not override your data protection rights.
• Consent: where we specifically ask for your consent, for example for certain types of marketing or non-essential cookies.

5. Payments

Payments made through our website may be processed by a third-party payment provider.

We do not normally receive or store your full debit or credit card details. Payment information is handled securely by the payment provider in accordance with their own privacy and security practices.

We may receive information such as payment status, transaction reference, amount paid and limited payment-related details needed to manage your order.

6. Who We May Share Information With

We may share personal information where necessary with organisations that help us operate our business, including:

• Payment providers.
• Website and hosting providers.
• WooCommerce and other website service providers.
• Delivery or collection partners where applicable.
• Accountants, bookkeepers or professional advisers.
• IT, security or technical support providers.
• Government, tax, regulatory or law enforcement bodies where required by law.

We only share information where reasonably necessary and expect service providers handling personal data on our behalf to protect it appropriately.

7. Cookies & Website Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, process orders and understand how the website is used.

Strictly necessary cookies may be used without consent where permitted by law. Where non-essential cookies or tracking technologies require consent, we will seek that consent before using them.

8. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, contractual or dispute-resolution requirements.

Different categories of information may be retained for different periods. For example, order and financial records may need to be retained for longer than routine customer enquiries.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure website connections, account controls, restricted access, secure payment processing and keeping website software reasonably up to date.

No online system can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the information we process.

10. International Data Transfers

Some of the technology or service providers used to operate our website may process information outside Ireland or the European Economic Area.

Where personal data is transferred internationally, appropriate safeguards should be used where required by data protection law.

11. Your Data Protection Rights

Subject to applicable law and any relevant exemptions, you may have the following rights in relation to your personal information:

• The right to access personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request erasure of certain information.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain processing.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.

These rights are not absolute in every circumstance, and legal exceptions may apply.

12. How to Exercise Your Rights

If you want to ask about your personal information or exercise a data protection right, contact us using the details at the bottom of this page.

We may need to confirm your identity before responding to certain requests in order to protect your information.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to make a complaint to the Irish Data Protection Commission if you believe your data protection rights have been infringed.

14. Marketing

We will not use your personal information for electronic marketing where consent is required unless we have obtained the appropriate permission.

Where you have consented to marketing, you can withdraw that consent at any time using the unsubscribe option provided or by contacting us.

15. Information You Must Provide

Some information is required in order for us to provide the rental service. This may include your name, contact details, delivery address and order details.

If required information is not provided, we may be unable to accept or fulfil your booking.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers or legal obligations.

The latest version will be published on this page.